FAQs

1. Shopping

Q: How do I browse and shop on the website?
A: Simply explore our collections, select the items you love, and add them to your shopping bag.

Q: How can I view what’s in my shopping bag?
A: Click the bag icon at the top right corner of the website to see all selected items.

Q: How do I add products to my bag?
A: On any product page, choose your size and color, then click “Add to Bag.”

Q: How do I remove items from my bag?
A: Open your shopping bag, and click the trash icon next to the item you want to remove.

Q: Can I change the quantity of an item in my bag?
A: Yes! In your shopping bag, adjust the number next to each product to update the quantity.

Q: What happens if I order an item that’s out of stock?
A: You will be notified at checkout. Out-of-stock items cannot be purchased until restocked.

Q: Where can I find sizing information?
A: Check our Size Guide available on each product page to find your perfect fit.

2. Delivery & Shipping

Q: What are your shipping options and costs?
A: Shipping fees depend on your location and the delivery method selected. Shipping times:
 • UAE Standard: 2–5 business days
 • UAE Express: 1–2 business days
 • International: 7–14 business days

Q: When can I expect my order to arrive?
A: Delivery depends on your location and selected shipping option. Tracking details are emailed once your order ships.

Q: What if no one is home when my order is delivered?
A: Our delivery partner may leave it with a neighbor or reschedule delivery. Some shipments require a signature.

Q: Do you ship internationally?
A: Yes, we deliver worldwide. Please note customs, import duties, or taxes may apply and are the responsibility of the customer.

Q: Can you deliver to PO Box, BFPO, or APO addresses?
A: Unfortunately, we cannot ship to these addresses at this time.

Q: Which delivery partners do you use?
A: We work with trusted courier services to ensure your order reaches you safely.

3. My Orders

Q: Where is my order? / Can I track it?
A: You’ll receive a tracking number by email once your order ships. Use it to follow your package online.

Q: I entered the wrong item or shipping address. What should I do?
A: Contact 
hello@naveactive.com immediately. We’ll do our best to help before your order is shipped.

Q: Why was my order cancelled?
A: Orders can be cancelled due to stock issues, payment failure, or incorrect details. Contact support for clarification.

Q: How can I pay for my order?
A: We accept Visa, MasterCard, and other agreed payment methods in AED (or local currency where available). Cash on Delivery is available in the UAE; outside the UAE, a small COD fee may apply.

Q: I received the wrong, damaged, or incomplete item. What now?
A: Contact
Hello@naveactive.com within 48 hours with photos. We’ll resolve the issue promptly.

Q: I think my order is misplaced. What should I do?
A: Reach out to our support team with your order number, and we will help track it down.

Q: Can I cancel or change my order after placing it?
A: Orders can only be cancelled or modified within 24 hours of placement. Contact hello@naveactive.com as soon as possible.

4. Returns & Exchanges

Q: How do I return a product

A: Items purchased online can be returned via the website. Store purchases must be returned in-store with the receipt. See our Returns & Exchange Policy for full details.

Q: Can I get a refund on shipping fees when returning 

A: Shipping refunds depend on your situation. Please refer to our Returns & Exchange Policy or contact support.

Q: How long does a return or exchange take?
A: Once your item is received, processing usually takes 7-10 business days.

5. Payments

Q: Can I pay if I don’t have a credit card?
A: Cash on Delivery is available in the UAE. For other GCC countries, a small fee applies.

Q: How do I know if my order was successfully placed?
A: You’ll receive an email confirmation once your order is complete.

Q: When will my credit card be charged?
A: Payment is captured at the time of order confirmation.

Q: Is ordering online safe?
A: Yes! All payments are encrypted and processed securely through trusted providers.

Q: What currencies do you accept?
A: Orders are processed in AED or local currency where applicable.

Q: How secure are my card details?
A: Your payment details are never stored on our servers and are handled securely through our payment provider.

Q: What payment methods are available?
A: Visa, MasterCard, and selected regional options.

6. Promotions

Q: Can I choose different colors for a bundle offer?
A: Yes! Email hello@naveactive.com with your requested items, and we’ll do our best to fulfill it.

Q: How do I use a promo code?
A: Enter the code at checkout in the “Promo Code” field. Only one code can be applied per order unless stated otherwise.

7. Account Information

Q: I forgot my password. What do I do?
A: Click “Forgot Password” on the login page, enter your email, and follow the instructions in the email to reset your password.

Q: I can’t log into my account. Help!
A: Ensure your email and password are correct. If problems persist, contact hello@naveactive.com.

8. Product Information & Other Questions

Q: Can you notify me when a specific size or color is back in stock?
A: Yes! Email hello@naveactive.com with the product details, and we’ll let you know as soon as it’s available.

Q: Where are NAVE ACTIVE products made?
A: All items are carefully designed and manufactured to meet high-quality standards.

Q: I emailed but haven’t received a reply yet.
A: We aim to respond within 24–48 hours. Please check your spam/junk folder as well.
Q: Do you offer bulk or corporate discounts?

A: Yes! Email hello@naveactive.com with your inquiry for more information.

Q: Who can I contact for other help?
A: Our support team is available at hello@naveactive.com.