Refund policy
Return & Refund Policy
At Nave Active, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.
Returns
We accept returns within 14 days of the delivery date.
To be eligible for a return, your item must:
- Be unworn, unwashed, and unused.
- Have all original tags attached.
- Be in its original packaging.
- Be free from stains, perfume, deodorant, makeup, or any damage.
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Gift cards.
- Final sale or clearance items.
- Products that have been worn, washed, altered, or damaged after delivery.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or the wrong item was received.
Refunds
Once your return has been received and inspected, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 7–10 business days. Processing times may vary depending on your bank or payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please submit a return request within 48 hours of delivery.
How to Start a Return
To request a return, please visit our Returns Center on our website.
Follow the instructions to submit your return request. Once your request is approved, you’ll receive further instructions for returning your item.
- Choosing a selection results in a full page refresh.